Introduction
COVID! It was a less than once in a life time incident and it has changed a lot of things for humans, especially in tech jobs. COVID resulted in tech workers working remotely all the time. Tech workers had always been working from home either partially or after hours to get the job done. But the pandemic made that mandatory. This shift in working conditions created a sea-change in not only how we deliver our work, but also changed peoples' expectations, especially the folks who were just joining the workforce.
What changed?
Technology changed. That's for sure. Also people's work habits changed. But more on that later. Telecommuting includes endless conference calls, video calls which include whiteboarding, collaborating on documents in real time, screen sharing. All of which take a lot of bandwidth. With the internet connection most people had till recently, it made remote collaboration very difficult leading to productivity loss and frustration. It was better to do it in person in the office. Innovation and inventions drove a remarkable improvement in network equipment and network protocols giving rise to better, more reliable, and faster WiFi connections. Fast wireless connections meant that it was no longer needed to have wired connection to get a stable and fast internet access. At the same time the retail internet connection speeds and reliability also improved dramatically from few 10s Mbps to several 100s Mbps. All of these changes gave rise to a retail market for better collaboration platforms.
Rise of telecommuting platforms
For a long time now, companies have been advocating to reduce or avoid travel and use tele / video conferencing to conduct meetings as it not only saved costs but also was good for our planet. The introduction of Zoom, GoToMeeting, BlueJeans (now being sunset) and the like revolutionized the workplace interactions and made it easy to telecommute and still have the same office like experience when collaborating with colleagues. In fact it started becoming the preferred method to interact with global and local colleagues alike. But the working was still primarily office-centric.
Here comes COVID
In late 2019 and early 2020 COVID hit the world and everything was locked down and governments issues shelter-in-place advisories. All companies closed their offices and directed their employees to operate remotely. Initially it was expected the pandemic was expected to end within a few months. But it stretched in to couple of years and everyone was forced to work remotely and collaborate with their colleagues through online collaboration tools. Initially people had difficulties adjusting to working from home and were missing the human interaction and social connections at office. As the lockdowns continued into several phases, people started getting used to working from home and liked the convenience of no commute, sleeping in, working in pajamas etc. They also built their own social bubbles to meet with friends. They also started thinking that this was going to be a permanent arrangement.
On the other hand, the companies already had long term leases to their buildings and although a few started terminating their leases and not renewing other leases, return to office (RTO) was always going to be on the cards. As the impact of pandemic started to erode through vaccinations and herd immunity, companies started calling their employees back to office. As the calls to RTO began to grow so did the resistance from employees.
Resistance
Remote working was always going to be temporary arrangement while the pandemic was raging. But humans are wired in such a way that they always strive for local optima and extrapolate their current situation as being the long term or permanent solution giving rise to the term, "New normal" It was never going to be normal working remotely. Some companies like Tesla, or Broadcom took a hardline stand, a few like Amazon, Wells Fargo took a phased approach to ease the workforce back to office, and a few made their operations fully remote. With this we started seeing a lot of reactions / posts/ videos from people about the vices of working from office claiming there is loss of productivity by forcing the employees to return to office due to time spent in commute, hallway ambushes, noise in office, loud hallway conversation, etc. Some even state and rightly so that with the distributed workforce, none of their immediate teams are located in their location so what is the point in going to office.
Around the time the internet connections were improving, the work habits of millennials who were just entering the workforce were also changing giving rise to the Gig Economy where young people preferred freelancing to full time roles. The younger workforce was used to working remotely and when they wanted to.
Issues with the remote work
While it is good to have flexibility and not have to go office, it has a lot of detrimental effects, especially on the younger generations who are just entering the workforce as compared to the more experienced people. Working in office and interacting in person allows a wide variety of human dynamics. There are different types of personalities, different mental states, moods, etc which are kind of obfuscated by remote collaboration. You can't really understand the tone differences, body languages over a video call that you can understand in person. Even if none of the immediate team members are in the same location, but there are other employees who are working for the same company in the location and the human interaction along with the experience is invaluable. The younger generations are missing out on those experiences that shape and hone their own personalities teaching them how to interact with different people while handling varying situations. Everyone is now interacting online through social media where it is easy to ignore several things. Being able to handle situations and interacting with people while resolving conflict is an important skill that everyone should have and must be considered when defining productivity. Additionally, employees (even the individual contributors) can't always deliver their work product alone all the time. They need to interact with other people from their own teams and different teams, even other organizations to be effective. Asynchronous is not always the answer.
Conclusion
Work was always performed from office and it will continue to be so for the foreseeable future. Of course technology will continue to evolve and eventually it may make working in an office obsolete (but I don't think so). However till the time that happens going to office is going to be our reality. I support in-office (although hybrid) work. There is more accountability, better collaboration, improved communication, and effective working. Of course, this is my own humble opinion. I am not representing any company or group.
